Frequently asked questions

Right now we specialise in email: agents that read incoming messages, work out what is being asked, find the information and reply, follow up or route the email. Typical cases are order and delivery questions, supplier coordination, document requests, scheduling and internal requests. We also automate the manual work around email, such as copying data into spreadsheets or systems.

It is never skipped. The agent flags it and sends it to the person who started the workflow, together with what it found so far, so they can decide quickly. You can also define topics that always go to a person, for example complaints or anything above a certain order value.

From three places, depending on what each case needs: your own data (order systems, spreadsheets, documents, past emails), the web for public information, and your suppliers, whom it can email directly and follow up with.

Yes. Every automation comes with its own dashboard and an AI assistant you can instruct in plain language to adjust the workflow, such as adding a rule, changing the tone, or routing a topic to a different person.

Our website is in English and Latvian, and the agents read and write in the languages your customers and suppliers use. Tell us which languages matter in the discovery meeting.

No. We work with individuals who want to automate parts of their own job, as well as small and medium-sized businesses.

Either we contact you or you contact us. We then hold a discovery meeting, take notes on your needs and prepare a mock workflow showing how the automation could work. Only if you want to proceed do we draft a contract of deliverables.

You choose: either you get your money back for the deliverables that were not met, as set out in the contract, or we renegotiate the scope, timeline or price if you still want to proceed.

It depends on the scope and the systems involved. The timeline is agreed and written into the contract of deliverables after the mock workflow.

Yes. We test the workflow against real examples from your inbox before go-live, start cautiously, and run diagnostics after launch to catch changes early.

Only the people working on your project, and only to the extent needed to build and run the automation. Access to your systems is limited to what the workflow needs and is set out in the contract. A data processing agreement under Article 28 of the GDPR is part of every project that handles personal data.

We do not use your data to train general AI models. The AI providers we use are bound by contract, and which providers process your data is listed in your data processing agreement.

ScaleUp2Sell is based in the European Union and works under the GDPR. Where a provider processes data outside the EU, we use appropriate safeguards such as the EU Standard Contractual Clauses, as described in our Privacy Policy.

You can request a demo workflow, describe what you want automated, take a short survey about your priorities, and book a meeting with us. Your demo workflows appear in your account once we have prepared them.

It unlocks when you become a paying client. That is where your running automations and their dashboards will appear.

We do not publish a price list, because every automation is different. The price is agreed in the contract of deliverables after you have seen the mock workflow. You can pay once, by subscription, or a combination.

In your account settings. Deleting your account permanently removes your profile, requests, survey answers and meetings. You can also download a copy of your data there first.